Frequently Asked Questions (FAQ)

Sorry, you can't buy directly from us. We only sell to Camping and Outdoor shops. You can find your nearest dealer at the link below:

Click here for the nearest dealer 

It is, however, possible to buy older models and products from the remaining stock at www.outletcamping.com

Any product that you feel is faulty must be returned to the dealer where it was purchased.

We do try to keep spare parts for tents a few years old – for price and availability please contact your local dealer. Click here for the nearest dealer

If you have a broken part on your tent you must contact the dealer from where you purchased your tent. They will be able to obtain any replacement parts needed.

We would recommend that you contact www.scottishmountaingear.com (In Holland: www.tentreparaties.nl) who is our specified repairers in the UK or your local dealer may also be able to provide you with details of a local repair facility.

Yes it is always advisable that you pitch your tent before going away just to ensure that you are comfortable with the way it pitches and packs away again.

It is only recently that an official European-wide system of assessing and comparing the warmth of sleeping bags was introduced and we were delighted to sign up. The standard defines how to test, measure and label sleeping bags.

Warmth ratings
The official European-wide system defines how to test, measure and label sleeping bags. A computer-controlled dummy similar in size and shape to an average human body is placed inside a sleeping bag and monitored in a temperature-controlled climate chamber. Standard tests give a range of comfort levels for men and women. EN13537 is the code on quality sleeping bags and it certainly helps in working out which warmth a bag will offer. Outstanding insulation from the ground with a Robens self-inflating mat will help to maximise any bag’s insulation performance.

 

Tcomfort • lower comfort limit in standard use (woman).
Tlimit • lower limit when curled up in standard use (man).
Textreme • lowest extreme temperature for survival (woman).
Tmax • upper comfort limit without over heating (man).

 

You can download the Product Guide at this link. Click here to download Product Guide

At Robens we tell it like it is, so we quote two weights with our tents. The maximum (max.) weight is that of the whole tent complete with everything - carry bag, guylines, all pegs, fabric patches and pole repair kit. For the larger Adventure and Outback models the max. weight will also include the living area groundsheet plus the poles and guylines needed to turn doorways into porches. The minimum (min.) weight is the stripped down version without extras and guylines and the smallest number of pegs needed to pitch the tent.

You will probably experience some condensation in your tent – this is a natural occurrence and should not be confused with the thought that your tent is leaking. Modern, fully sealed tents are more prone to the appearance of condensation as it can be seen more readily inside the tent.

Yes! Your new sleeping bag is fully machine washable.  

Carelabel Down Sleeping Bags

USE AND CARE INSTRUCTIONS

To gain the most of your sleeping bag, please follow the below use and care instructions:

1. For optimal insulation shake the sleeping bag well before use.

2. Always open your bag for airing after every use.

3. If possible, use a sleeping bag liner to extend the lifetime of your sleeping bag.

4. Spot clean your bag with lukewarm soapy water and sponge when necessary. Light dirty areas on the surface can be removed with a stiff brush.

5. If your sleeping bag is extremely dirty, please machine wash it and follow the instructions below:

A. Use an oversize commercial automatic machine utilizing rotating drum only. DO NOT use an alligator type top-loaded machine.

B. Max. water-temperature 30°C.

C. Use conventional wash-powder, but only 1/3 of the normal quantity.

D. Rinse out the sleeping bag a least 5 times.

E. Press the water out of the bag by hand or max. 20 sec. spin-dry. DO NOT wring!

F. For drying: in drying-machine by max. 30°C. Use two dryer balls so the down is evenly spread in the sleeping bag and the loft is restored. As an alternative place the sleeping bag horizontal and let it drip-dry, NEVER hang-dry!

WARNING:
Sleeping bag fabrics and insulating materials can burn when let in contact with flame source. Do not place close to any open flame!