You will find a label normally located in the right hand bedroom. At the bottom right of the label you will find something similar to ‘O/A 11’. In this case it means the tent was produced in 2011.
We would recommend that you contact www.tentreparaties.nl who are our specified repairers.
Alternatively, your local dealer may also be able to provide you with details of a local repair facility.
We do not sell directly to private customers. Warranty issues are to be handled by the dealer (Sales of Goods Act). We therefore kindly ask you to contact the dealer where you have bought the product. They will then be able to advise you further.
Please bring you proof of purchase, as this is required with all potential warranty issues.
We do try to keep spare parts for tents a few years old – for price and availability please contact your local dealer.Click here for the nearest dealer
Alternatively, you can contact www.scottishmountaingear.com who might be able to help you source the part you need.
You will probably experience some condensation in your tent – this is a natural occurrence and should not be confused with the thought that your tent is leaking. Modern, fully sealed tents are more prone to the appearance of condensation as it can be seen more readily inside the tent.